Pengaruh Kualitas Layanan Islami dan Kepercayaan Terhadap Kepuasan Anggota Koperasi Jasa Keuangan Syariah BMT Buana Sukoharjo
Keywords:
Islamic Service Quality, trust, member satisfaction, BMT Buana SukoharjoAbstract
This study aims to (1) To determine the quality of Islamic services affects the satisfaction of BMT Buana members partially. (2) To determine the effect of trust on the satisfaction of BMT Buana members partially. (3) To determine the quality of Islamic services and trust affect the satisfaction of BMT Buana members simultaneously. The method used by this study is a kuantitative approach with a sample and population approach. Data analysis collection techniques using data collection techniques used are field research where researchers will go directly into the field and data in this study will be collected by distributing questionnaires designed according to the research objectives. And the data analysis techniques used in this study are data collection, data presentation, conclusion drawing and making decisions on the basis of analysis that has been attempted. The results of this study show that simultaneously the quality of Islamic services and trust has a significant effect on member satisfaction. Partially, the quality of Islamic services has a tcaling value of > ttable, which is 4,835 > 2,013 and a trust value with a tcaling value of > ttable, which is 3,225 > 2,013, meaning that it has a conclusion that both have a significant effect on member satisfaction.References
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